Tips on how to operate the N5 terminal for merchants

Manual Printed Receipt User Guides 

PDF

VIDEO 

Digital Receipt User Guides 

PDF

VIDEO 

Digital Receipt FAQs

Merchants need to reach out to the GHL Sales team (sales@ghl.com) to enrol in this feature and configure the terminal. You may refer the user guide above.

  • Operational Productivity: Streamlines record-keeping processes, providing an organised and easily accessible digital system for both merchants and customers.
  • Real-time Tracking: Merchants can monitor transactions in real-time through the Merchant Portal, gaining instant insights into sales.
  • Secure Record-Keeping: Provides a secure and easily manageable way for both merchants and customers to retain transaction records digitally.
  • Enhanced Customer Convenience: Customers can instantly access digital receipts by scanning a QR code on the terminal screen with their smartphones, ensuring swift access to transaction details.
  • Environmental Responsibility: Aligns with eco-friendly practices, contributing to sustainability and reducing the environmental impact of traditional paper receipt practices.
  • Government Initiatives: Supports government efforts to advance digitalization and encourages a more sustainable and eco-friendly business environment.
Overall, digital receipts offer a more efficient, cost-effective, and environmentally friendly alternative to traditional paper roll receipts.

In the event of any disruption in the digital receipt network causing failure to display the QR code, the terminal will switch to printing paper receipts. This means that the terminal still requires a paper roll as a backup option.

QR code for customer receipts is valid for 30 days, while the QR code for merchant receipts and reports remains valid for 6 months.

Merchant copy receipts can be retrieved from GHL Merchant Portal. You may refer to video guide above.

Merchant copy receipts and reports in the merchant portal will be kept for 6 months.

Starting Q3 2024, digital receipts will be mandatory for all GHL merchants. We encourage merchants to shift for a greener and more efficient solution. Customers may download the Sales Slip from his/her handphone to view instantly.

You can re-trigger the e-receipts QR page from the Receipt History function under the Admin menu.

Digital receipts are only enabled for card and e-Wallet payments. The e-pay products will still print paper receipts to ensure a secure record of your purchase.

Yes! When a merchant completes a sale transaction or a report, it will show up in the GHL merchant portal immediately.